What is the cancellation and return policy?

Terms and conditions for return and cancellations

You can cancel your order with a restocking fee of 25% prior to shipping as long as it's not a custom design.

To cancel your order, simply submit a written notice before the product ships. This can be done by sending an email to info@ekodome.com
It's important to note that if you choose to cancel your order, a restocking fee of 25% of your entire order will be applied. The remaining amount will be refunded to you within 90 days after the cancellation.
Please be aware that we do not accept cancellations for customized orders. This includes any modifications to the framework of the product, such as changes in color or shape, as well as custom designs. This applies to any product that is specially designed for your project and is not available on our website.

If you are not completely satisfied with your purchase, you have the option to contact us within 30 days of receiving your order to initiate a return or refund.
We will gladly refund the price of your item(s), with the exception of a 25% restocking fee.
If you are returning an item solely to upgrade its size, we will waive the restocking fee.

It's important to note that shipping charges are non-refundable. Additionally, any returned item will be subject to the original shipping and handling costs incurred by us.
Any discounts given at the time of purchase will be deducted from the refund amount, as they were applied to the original order. Customers are responsible for the shipping costs associated with returning an item, unless the return is due to a defect or error on our part.

To qualify for a refund, the returned products must be in their original condition. This means that they should be clean and dry, with the original packaging material and all other accessories provided by the manufacturer.
If the returned items are not in their original condition, an additional reconditioning fee may be applied, or the return may be refused. This fee covers the cost of restoring the product to its original condition and ensures that we can continue to provide high-quality products to our customers.

We do not accept cancellations for customized orders. This includes any modifications to the framework of the product, such as changes in color or shape, as well as custom designs. This applies to any product that is specially designed for your project and is not available on our website.