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What is the cancellation and return policy?

How cancellations, refunds, and returns work for your Ekodome order.

Because every Ekodome is manufactured to order, cancellations and returns follow specific rules to protect both the customer and the production process.

Here’s what to expect.

Cancellations

You may cancel your Ekodome order prior to shipping, as long as the kit is not a custom design. To cancel:

  • Submit your request in writing to info@ekodome.com

  • A 25% restocking fee will be applied

  • The remaining balance will be refunded within 90 days

Please note: We do not accept cancellations for custom orders. This includes any modified dome framework, such as custom shapes, colors, or any geodesic dome house kit that is not listed on our website. These are considered custom-designed eco domes tailored specifically for your project.

Returns

If you're not fully satisfied with your Ekodome kit, you may request a return within 30 days of receiving your order.

  • A 25% restocking fee applies. If you're returning the item to upgrade to a larger dome, the restocking fee will be waived

  • The dome and its components must be unused, in original condition, with original packaging.
  • Original shipping charges are non-refundable. The customer is responsible for return shipping costs.

  • Some items are non-returnable such as customized products, clearance/discounted items, items modified after delivery

  • Any promotional discounts applied to your original purchase will be deducted from your refund

Refunds

To qualify for a refund, returned items must:

  • Be in original condition

  • Be clean and dry

  • Include all original packaging and accessories

If your returned geodesic dome parts or panels are not in original condition, a reconditioning fee may apply, or the return may be refused.

Need help with a cancellation or return?

Email info@ekodome.com and we will guide you through the process.