Terms and conditions for return and cancellations
To cancel your order, simply submit a written notice before the product ships. This can be done by sending an email or contacting our customer service team. It's important to note that if you choose to cancel your order, a restocking fee of 25% of your entire order will be applied. This fee covers the cost of processing and handling the cancellation. The remaining amount will be refunded to you within 90 days after the cancellation.
We understand that sometimes plans change and you may need to cancel an order. However, please be aware that we do not accept cancellations for customized orders. This includes any modifications to the framework of the product, such as changes in color or shape, as well as custom designs. Our team works closely with you to create a product that meets your specific requirements, and once the customization process has begun, we are unable to accept cancellations.
Additionally, this cancellation policy applies to any product that is specially designed for your project and is not available on our website. These unique products are created specifically for you and cannot be canceled once production has started. We strive to provide personalized solutions and meet your project needs, which is why we have this policy in place.
If you are not completely satisfied with your purchase, we want to make it right. You have the option to contact us within 30 days of receiving your order to initiate a return or refund. We will gladly refund the price of your item(s), with the exception of a 25% restocking fee. This fee covers the cost of processing the return and restocking the item. However, if you are returning an item solely to upgrade its size, we understand and will waive the restocking fee. We want to ensure that you have the correct size for your needs.
It's important to note that shipping charges are non-refundable. Additionally, any returned item will be subject to the original shipping and handling costs incurred by us. This ensures that we can continue to provide reliable shipping services and cover the costs associated with processing returns. Any discounts given at the time of purchase will be deducted from the refund amount, as they were applied to the original order. Customers are responsible for the shipping costs associated with returning an item, unless the return is due to a defect or error on our part.
To qualify for a refund, the returned products must be in their original condition. This means that they should be clean and dry, with the original packaging material and all other accessories provided by the manufacturer. If the returned items are not in their original condition, an additional reconditioning fee may be applied or the return may be refused. This fee covers the cost of restoring the product to its original condition and ensures that we can continue to provide high-quality products to our customers.
Finally, please be aware that custom orders cannot be returned. These orders are specifically tailored to your needs and cannot be resold or restocked. We work closely with you during the customization process to ensure that the final product meets your expectations, and we are unable to accept returns or cancellations for these items. We appreciate your understanding in this matter.
If you have any questions or concerns about our cancellation and return policies, please don't hesitate to contact our customer service team. We are here to assist you and provide the best possible solution for your needs.