Terms & Conditions for Ekodome Geodesic Dome Kit Orders
At Ekodome, we value transparency and want you to feel confident when purchasing your geodesic dome kit, whether you're building a dome greenhouse, eco dome, geodesic dome house, or custom retreat. Below is our official cancellation, return, and refund policy.
Cancellations
You may cancel your Ekodome order prior to shipping, as long as the kit is not a custom design. To cancel:
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Submit your request in writing to info@ekodome.com
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A 25% restocking fee will be applied
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The remaining balance will be refunded within 90 days
Please note: We do not accept cancellations for custom orders. This includes any modified dome framework, such as custom shapes, colors, or any geodesic dome house kit that is not listed on our website. These are considered custom-designed eco domes tailored specifically for your project.
Returns
If you're not fully satisfied with your geodome kit, you may request a return within 30 days of receiving your order.
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A 25% restocking fee applies
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If you're returning the item to upgrade to a larger dome, the restocking fee will be waived
Shipping Charges
Please be aware of the following shipping policies:
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Shipping fees are non-refundable
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Original shipping and handling costs will be deducted from your refund
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Customers are responsible for return shipping, unless the return is due to an error or defect
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Any promotional discounts applied to your original purchase will be deducted from your refund
Refunds
To qualify for a refund, returned items must:
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Be in original condition
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Be clean and dry
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Include all original packaging and accessories
If your returned geodesic dome parts or panels are not in original condition, a reconditioning fee may apply, or the return may be refused.
Custom Orders (Non-Cancellable, Non-Returnable)
Custom orders cannot be canceled or returned. These include:
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Modified geodesic dome designs
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Changes to shape, color, or dimensions
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Any non-standard item not listed on our website and manufactured for your specific project
We’re here to support your dome journey, from concept to completion.
If you have questions about your Ekodome kit, return eligibility, or custom order policies, don’t hesitate to reach out.