Shipping costs and related fees
The shipping costs depend on the size and weight of the crates, which are determined by which Ekodome kit you choose and the customizations that you make. Shipping costs will be included in your quote after you design your Ekodome.
We offer international shipping for our domes, allowing them to be delivered anywhere in the world. For our customers in the United States and Canada, we provide standard shipping services through trusted carriers and trucking companies.
However, it's important to note that shipping costs may not be readily available for every country. If you're ordering online and don't see the shipping cost when you enter your address at checkout, don't worry. You have the option to select "Request a quote" and send us a direct request from your cart.
Once we receive your request, we will reach out to our freight forwarder to obtain a quote for you. This quote will be uploaded to your cart, and we will notify you by email for your approval. To ensure a smooth process, please make sure to provide a valid email address during checkout.
For orders outside the United States and its territories, it is important to note that customs duties and other taxes may apply. We deliver your order as CIF (cost-insurance-freight), and once the shipment arrives in your country, the customs clearance process becomes your responsibility. However, we will provide all necessary paperwork to assist you in smoothly navigating the customs clearance process.
We have received inquiries from customers who want to pick up their orders from our warehouse instead of having them shipped to their address. While this is possible, there are certain conditions that need to be met.
Our warehouse in NJ only allows products to be discharged through a loading dock, and there is no forklift access available to the outside of the building. If you have a vehicle with an appropriate bed height, picking up your order is definitely an option. However, if you don't have such a vehicle, the warehouse won't be able to hand over the crate to you.
If you're not ready to install your dome right away and don't have storage, you have the option to reschedule your delivery. We will keep your order safe in our warehouse until your rescheduled date. Once the delivery has been made, it becomes difficult and expensive to recall it, so please plan accordingly.