Effective October 2023, we have made the challenging choice to discontinue the sale of frame-only kits. This decision was made after careful consideration, with a focus on prioritizing the safety, performance, functionality, and overall satisfaction of our customers with our domes.
Our decision to discontinue Frame-Only kits is based on concerns regarding the use of outsourced panels or do-it-yourself (DIY) approaches, which can potentially cause unexpected changes in the functionality of the dome. We are committed to providing our customers with the very best, and discontinuing Frame-Only kits aligns with this commitment.
We understand that DIY modifications can pose challenges in assessing the safety and performance of the dome. By discontinuing Frame-Only kits, we aim to prevent potential issues that may arise from external modifications, ensuring that each structure meets the highest standards of safety and quality.
For customers who have previously purchased Frame-Only kits, we want to reassure you that our super-friendly customer support team is available to address any questions or provide assistance regarding the covered components. If you have any concerns or inquiries about a previously purchased frame-only kit, please don't hesitate to reach out to our customer support team. We are dedicated to providing excellent service and support to all our customers, even with the discontinuation of Frame-Only kits.