When will I receive tracking information?

Track Your Order Status Through Your Account Dashboard

You’ll receive tracking information once your Ekodome® kit leaves our U.S. warehouse in New Jersey and is on its way to your final delivery address.

Order & Shipping Timeline Overview

Here’s what to expect after placing your order:

1. Manufacturing Phase

   • Each dome is made to order, we do not keep kits in stock

   • Production typically takes 3–4 months, depending on the model, customizations, and production queue

   • Always check your product page for specific manufacturing notes

2. International Shipping

   • Once manufactured, your dome ships from our factory in Turkey to our New Jersey warehouse

   • Transit time is approximately 4 weeks, plus time for customs clearance

3. Final Delivery & Tracking

   • After your kit clears customs and leaves the warehouse, you’ll receive your tracking number and carrier details

   • You’ll also get real-time updates via email and can monitor your order status from your customer dashboard

How to Track Your Order

Your account dashboard gives you full access to your order status and tracking info:
Log in or create your account here →

You will also receive three key email updates:

1. Order Confirmation Email – Confirms your purchase has been received and is being processed

2. Shipping Notification Email – Sent when your order leaves our NJ warehouse, includes tracking info

3. Delivery Confirmation Email – Confirms your order has been delivered to your address

No need to check the carrier’s website—your dashboard provides up-to-date tracking and delivery status.

Need Assistance?

If you have questions about your order status, delivery timeline, or tracking updates, feel free to reach out to our customer support team at any time. We're here to help.