Can I get tracking information on my order?

Track your order status from your account dashboard

Once you have made a purchase, please note that the manufacturing process typically takes around 2-3 months before your order is ready. However, there may be exceptions to this timeframe, so please check the product details for any specific notes regarding manufacturing time.

After your order has been manufactured, it will be shipped from our factory in Turkey to our warehouse in New Jersey. This transit usually takes approximately 4 weeks. Once your order arrives at our warehouse, it will need to go through the customs clearance process before it can be delivered to you.

Once your order has left our warehouse in New Jersey, you will receive regular updates and tracking information. You can easily track the progress of your order by accessing your customer dashboard, which you can set up by visiting the following link: https://ekodome.com/store/my-account/. This dashboard will provide you with important details such as your purchase date and tracking information.

In addition to the tracking information available in your customer dashboard, you will also receive three email updates when there is a change in the status of your order. The first email will confirm the processing of your order, indicating that it has been successfully received and confirmed. The second email will notify you when your order has been shipped, providing you with the carrier information and tracking number for your shipment. It's worth noting that you can also find shipment updates in your account dashboard, eliminating the need to visit the carrier's website to check the whereabouts of your delivery. Finally, the third email will be sent to confirm that your shipment has been delivered and that the related products have reached your location.

We strive to provide you with the most accurate and up-to-date information regarding your order, ensuring a smooth and transparent purchasing experience. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.