If you experience any issues or have questions while assembling your Ekodome, our team offers multiple support options to ensure a smooth setup from start to finish.
1. Live Chat Support (Fastest Option)
Use the live chat feature on our website for real-time assistance. Our team can quickly help with common questions and troubleshooting.
Please be ready to provide:
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Full name
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Email address
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Dome model and configuration
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A brief description of the issue
2. Submit a Support Ticket
Log in to your customer dashboard and open a ticket. One of our after-sales specialists will respond with personalized support tailored to your situation.
3. Email Our After-Sales Team
You can also email us at info@ekodome.com with the following information:
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First and last name
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Email address
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Product details
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Description of the issue
Additional Support Resources
After reviewing your issue, our after-sales team may offer the following resources:
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Video Consultations: Schedule a Zoom or FaceTime session for live assembly walkthroughs, troubleshooting, or guidance.
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Troubleshooting Library: Access our Knowledge Base for step-by-step guides, assembly videos, and answers to frequently asked questions.
Your Peace of Mind, Our Priority
We’re committed to making your Ekodome assembly experience simple, successful, and stress-free. Don’t hesitate to reach out, help is just a click away!