1. Knowledge Base
  2. Site Prep & Assembly

What if I need help during my Ekodome assembly?

If you experience any issues or have questions while assembling your Ekodome, our team offers multiple support options to ensure a smooth setup from start to finish.

1. Live Chat Support (Fastest Option)

Use the live chat feature on our website for real-time assistance. Our team can quickly help with common questions and troubleshooting.
Please be ready to provide:

  • Full name

  • Email address

  • Dome model and configuration

  • A brief description of the issue

2. Submit a Support Ticket

Log in to your customer dashboard and open a ticket. One of our after-sales specialists will respond with personalized support tailored to your situation.

3. Email Our After-Sales Team

You can also email us at info@ekodome.com with the following information:

  • First and last name

  • Email address

  • Product details

  • Description of the issue


Additional Support Resources

After reviewing your issue, our after-sales team may offer the following resources:

  • Video Consultations: Schedule a Zoom or FaceTime session for live assembly walkthroughs, troubleshooting, or guidance.

  • Troubleshooting Library: Access our Knowledge Base for step-by-step guides, assembly videos, and answers to frequently asked questions.


Your Peace of Mind, Our Priority

We’re committed to making your Ekodome assembly experience simple, successful, and stress-free. Don’t hesitate to reach out, help is just a click away!