---
title: What if I need help during my Ekodome assembly?
description: If you experience any issues or have questions while assembling your Ekodome, our team offers multiple support options to ensure a smooth setup from start to finish.
---
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# What if I need help during my Ekodome assembly?
## Here’s how to get support during installation and what you can expect from our team.
You’re not alone during your assembly. Our after-sales team is available to answer technical questions, clarify steps, and help you stay on track throughout your build. While assembly is designed to be DIY-friendly, it’s normal to need guidance along the way, and we encourage you to reach out whenever something isn’t clear.
### How to Get Help During Assembly
**Email Support**
For any technical or installation questions, email aftersales@ekodome.com.
This is the fastest and most reliable way to reach our support team.
**Working Hours**
We provide support during business hours in two time zones:
- U.S. Office : Monday to Friday, 9 AM to 6 PM Eastern
- Turkey Factory: Monday to Friday, 9 AM to 6 PM Istanbul time
Your inquiry will be handled by whichever team becomes available first based on the time you send it.
**What Our Team Can Help With**
• clarifying steps in the installation manuals
• identifying parts and hardware
• troubleshooting assembly challenges
• guidance on panel installation, door placement, anchoring questions, or minor adjustments
• determining if a part needs replacement
If needed, our team may schedule a short call or request photos/videos to better understand your situation.
### What We Cannot Provide
We don’t offer real-time or emergency support during weekends or outside business hours. If your team is planning a weekend build, we strongly recommend reviewing the manual in advance, preparing tools and ladders, and starting with the early steps that are most straightforward.
### On-Site Help
For select projects, our installation crew may be available for on-site assembly at an additional cost. Availability is limited, so reach out early if you think you’ll need hands-on help.
### Bottom Line
If you need help, email aftersales@ekodome.com. Our team will respond during business hours and support you throughout your build so you can complete your installation safely and confidently.
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